Shipping Policy
This Shipping Policy applies to orders within the United States. By placing an order on our website, you agree to the terms outlined below.
1. Shipping Costs
We offer free shipping on all orders within the United States.
2. Delivery Time, Processing & Order Cut-Off
Shipping Time:
Orders typically arrive within 6–9 business days (Monday to Friday).
Processing Time:
Orders are processed within 1–3 business days (Monday to Friday).
Order Cut-Off Time:
12:00 PM (GMT -05:00) Eastern Standard Time (New York).
Orders placed after the cut-off time will be processed on the next business day.
Please note that delivery times are estimates and may vary due to carrier delays or peak seasons.
3. Delivery Terms
We ship via trusted carriers such as:
- USPS
- UPS
- FedEx
Carrier selection may vary depending on your location and order details.
4. Address Changes
Once an order has been shipped, the delivery address cannot be changed.
If you need to update your shipping address, please contact us within 24 hours of placing your order at:
info@celine-rose.com
5. Order Cancellations
If you need to change or cancel your order, please contact us as soon as possible.
- Cancellations are accepted before the order has been shipped.
- Once the order has been shipped, please refer to our Refund Policy.
- In the case of a return, customers are responsible for return shipping costs unless otherwise stated in our Refund Policy.
6. Damaged Packages in Transit
If your package arrives damaged:
- Please refuse delivery if possible and notify us immediately.
- If the package was delivered in your absence, contact us as soon as possible so we can assist you with the next steps.
Contact Information
For any shipping-related questions, please contact:
Celine Rose
Email: info@celine-rose.com